Support

Need help with a PeonAI product? We're here for you.

Contact

Email us at support@peonai.net and we'll get back to you within 24 hours.

How do I set up my API key? — Open the extension side panel, go to Settings, and paste your OpenAI API key.
Which AI providers are supported? — Any OpenAI-compatible API. Set your custom Base URL in Settings.
How do I activate my license? — Go to Settings, paste your license key, and click Save.
Can I get a refund? — Yes, email us and we'll sort it out on a case-by-case basis.
Is my data safe? — Your text goes directly to your own API key. We never see or store it. See our Privacy Policy.

How do I add a bookmark? — Click the bookmark button on a YouTube watch page or press Alt+Shift+B.
Where are my bookmarks stored? — They are stored locally in your browser using Chrome extension storage.
How do I activate my license? — Open the popup, click Activate License, paste your license key, and click Activate.
What does Pro unlock? — Pro unlocks unlimited bookmarks and export to Markdown / JSON.
Why does export ask me to upgrade? — Export is a paid feature. Free users can still create bookmarks and notes, but export requires Pro or Lifetime.
Does this work outside YouTube? — No. The extension is built specifically for YouTube watch pages.

How do I enable bilingual mode? — Open the popup and click the translate button, or use Ctrl+Shift+B on Windows/Linux and Command+Shift+B on macOS.
Which translation engines are supported? — Free users can use MyMemory. Pro unlocks BYOK engines like OpenAI, Claude, DeepL, and compatible providers.
Does it replace the whole page? — No. It keeps the original text visible and adds translations alongside it for reading.
How do I activate my license? — Open the About tab in the popup, paste your license key, and click Activate.
What data do you store? — Preferences, glossary entries, and license state are stored in your browser. See our Privacy Policy.

What does PortalPilot do? — It analyzes complex application, registration, and submission pages into structured sections like requirements, materials, deadlines, risks, and next steps.
Do I need my own AI API key? — Yes. PortalPilot uses a bring-your-own-key workflow where applicable, so analysis runs against the AI provider you configure.
What is free and what is paid? — Free covers single-page analysis and page checklist. Pro and Lifetime unlock project workspaces, multi-page rollups, grouped timeline, conflict watch, and brief export.
How do I activate my license? — Open the About tab in the side panel, paste your license key, and click Activate license.
Where is my data stored? — Your endpoint settings, workspace state, snapshots, checklist items, and license state are stored locally in your browser. See our Privacy Policy.
Does PortalPilot automatically submit forms for me? — No. It helps you analyze and organize complex pages, but it does not replace your own review or submit applications on your behalf.

Found a bug? Email support@peonai.net with a description of the issue, your browser version, and any screenshots if possible.